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At DIY Pool Kits, we stand by the quality and durability of our products. That’s why we offer comprehensive warranties to provide you with peace of mind and assurance in your investment.

Our Warranty Coverage

• Pool Shells: Covered by a 25-year structural warranty, ensuring long-term durability and stability under normal use.
• Equipment (Chlorinators, Pumps, Heaters, etc.): Backed by a 5-year manufacturer’s warranty, protecting against defects in materials or workmanship.
• Accessories: Includes a 12-month warranty for items such as covers, rollers, and cleaning tools.

Our warranties are designed to cover defects in materials, manufacturing, or performance under normal operating conditions. Please refer to your product’s specific warranty documentation for more details.

Submitting a Warranty Claim

If you experience any issues with your product and believe it falls under warranty, we’re here to help. Follow these simple steps to submit a claim:

1. Contact Us: Reach out to our support team via email or phone to initiate your claim.
2. Provide Proof: Share proof of purchase (order number or receipt) and photos or videos of the issue to help us assess the claim quickly.
3. Resolution: Once your claim is verified, we will repair, replace, or provide a refund, depending on the nature of the issue.

What’s Not Covered

Our warranties do not cover:

• Damage caused by improper installation, misuse, or neglect.
• Normal wear and tear, including cosmetic damage such as fading or scratches.
• Damage caused by external factors such as weather, accidents, or chemicals outside recommended usage levels.

It is important to follow the care and maintenance guidelines provided with your product to ensure warranty validity.

Fast and Hassle-Free Process

We understand how important your pool is to you, and we aim to resolve warranty claims as quickly as possible. Most claims are processed within 7–10 business days, depending on the complexity of the issue.

Questions or Assistance?

If you have any questions about your warranty or need guidance with a claim, don’t hesitate to contact our friendly support team. We’re here to ensure you have a worry-free experience with your DIY Pool Kits products.

With DIY Pool Kits, you can shop confidently, knowing your purchase is protected by warranties you can trust.